KIV Uptime app terms of use

These terms are an agreement between you and DFW Liquidators LLC (“KIV Industrial Parts”, “we”) for the KIV Uptime app. By creating an account or using the app you agree to them. If you use the app for your employer, you also confirm you may accept them for that use.

What the app is

KIV Uptime is an AI-powered reference tool. It asks about a machine problem, reads the photos and drawings you choose to send, and suggests possible troubleshooting steps and parts for industrial electrical and automation equipment. It gives advice only: it never connects to, moves or controls a machine, PLC, drive or HMI. It doesn't replace your training, your employer's safety program, the equipment manufacturer's instructions or the judgment of a qualified person.

Safety rules

Always follow your site's written lockout/tagout procedure and electrical safety rules, and the manufacturer's manual. The app reminds you of them; it doesn't replace them.
Steps that need lockout/tagout, or a check on live voltage, are marked in the app and stop for your confirmation first. Checks on live equipment are only for a qualified person, wearing the protective equipment shown on the panel's arc-flash label, and only when your employer's rules allow that work. The app can't know whether you are qualified or authorized: only your employer decides that.
The lockout records you keep in the app support your program; they don't replace your written procedure or make your site meet any regulation by themselves.
Never treat a photo, a description or an AI answer as proof that a circuit is off. Only a meter check by a qualified person, under your site's procedure, confirms that.
The app will not help bypass, jumper, mute or defeat an E-stop, guard, light curtain, interlock or any other safety device, and you agree not to use it for that.
If you are unsure whether a step is safe, stop and contact a qualified person or your supervisor.

AI answers

The app's answers are written by AI (Anthropic's Claude models, as the app tells you before your first job). AI answers can be wrong or incomplete, even when they sound sure. Check them against the manual and your site's procedures. You, not the app, decide whether and how to do any step. The app suggests the part number that fits the problem whether or not we stock it; a suggested part may not fix the problem.

Your account

You sign in with a one-time code emailed to you. Keep access to that email private; you are responsible for what is done with your account.
The app is for adults using it for work. Don't share an account between people: each person on a team has their own.
Only send photos and drawings you are allowed to share. You keep ownership of them; you give us permission to store and process them (including with our AI provider) to run the app for you, as our app privacy policy explains.
You can delete your account at any time, in the app or on our account deletion page.

Membership

Diagnoses need a membership: $19 a month per user, which includes 50 diagnoses a calendar month (a diagnosis you started counts, even if you don't finish it). The price shown when you join applies.
New members get the first month at no charge, once per person, email address and device. You add a card when you join; the first charge is one month later unless you cancel before then.
The membership renews every month and is charged to your card until you cancel. You can cancel any time in the app or in My account on kivparts.com: it stops at the end of the month you have paid for, and you keep using it until then. We don't refund a month that has already started.
If a payment fails, new diagnoses pause until it is paid. Parts, your cart and quotes are not affected.
The membership is sold on kivparts.com, in the United States.

Parts and quotes

Parts you buy through the app are sold by KIV Industrial Parts on kivparts.com under our terms of sale and 30-day guarantee and returns policy, exactly as on the website. Prices, stock and conditions are those on the listing.

Things you agree not to do

Don't use the app to break the law or to put anyone at risk; don't copy, resell or reverse engineer it; don't try to get around its limits or security, or overload it; and don't upload anything you have no right to share.

Our responsibility

THE APP AND ALL CONTENT AND AI-GENERATED SUGGESTIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. DFW LIQUIDATORS LLC DOES NOT WARRANT THAT ANY SUGGESTION IS CORRECT, COMPLETE OR SAFE FOR YOUR EQUIPMENT OR SITE. This doesn't change the guarantee and returns terms for parts you buy from us.

TO THE FULLEST EXTENT PERMITTED BY LAW, DFW LIQUIDATORS LLC AND ITS OWNERS, EMPLOYEES AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PRODUCTION, DOWNTIME, EQUIPMENT DAMAGE OR LOST PROFITS, ARISING FROM USE OF THE APP. OUR TOTAL LIABILITY FOR ANY CLAIM ABOUT THE APP WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE APP IN THE 12 MONTHS BEFORE THE CLAIM OR US $100. Some places don't allow these limits, so they may not apply to you.

Ending or changing the app

We may change the app, or suspend an account that breaks these terms or puts people at risk. If we stop offering the app, we tell members in advance and stop their membership charges. If we change these terms in a way that matters, we update this page and its date and tell you in the app; using the app after that means you accept the new terms.

Law and contact

These terms are governed by the laws of the State of Texas. Any dispute will be handled in the courts of Collin County, Texas. Apple is not a party to these terms and isn't responsible for the app or its support. Questions: app support.

Last updated November 10, 2026. Questions? Call or text 469-316-8517 (Mon to Fri 9 AM to 4:30 PM CT) or email sales@kivparts.com.