KIV Uptime app support
Help with the KIV Uptime app: troubleshooting advice for industrial equipment and the parts to fix it, from KIV Industrial Parts.
Contact us
- Call or text: 469-316-8517, Mon to Fri 9 AM to 4:30 PM CT
- Email: sales@kivparts.com
- In the app: Account > Call KIV, Text KIV or Email KIV.
- Mail: DFW Liquidators LLC, 2924 FM 1377, Princeton, TX 75407
When you write, tell us the email address on your app account and, for a job, the machine and what the app showed. Never send passwords or card numbers.
Common questions
How do I sign in?
Type your email address in the app; we email you a one-time code. There is no password.
How does the membership work?
$19 a month per user, with 50 diagnoses a month and the first month at no charge for new members. Cancel any time in the app or in My account on kivparts.com; it stops at the end of the month you have paid for. The full rules are in the terms of use.
Is the app's advice safe to follow?
The app gives advice only and never controls a machine. Steps that need lockout/tagout or a check on live voltage stop for your confirmation, and checks on live equipment are only for a qualified person. Always follow your site's procedures, and stop if you are unsure. See the safety rules.
Where do my photos go?
To our own server and our AI provider, Anthropic, only to work out the problem. They are deleted 30 days after the job ends unless you save them to a machine. Details: the app privacy policy.
How do I buy a part the app suggests?
Add it to the cart in the app; you pay on kivparts.com. Our returns policy and shipping pages apply. For a part we don't list, ask for a quote in the app.
How do I delete my account?
In the app: Account > Delete account. Or use the account deletion page.
Last updated November 10, 2026. Questions? Call or text 469-316-8517 (Mon to Fri 9 AM to 4:30 PM CT) or email sales@kivparts.com.