Privacy policy

DFW Liquidators LLC (“KIV Industrial Parts”, “we”) collects only what we need to sell and ship your order and answer your questions. We never sell your personal information.

What we collect

• Orders: your name, company, email, phone, shipping and billing address, PO number, the items you buy and any notes you add.
• Payments: handled by our payment processor. We receive a confirmation and the last four digits of the card, never the full card number.
• Quotes, contact and surplus forms: what you type and any photos or files you upload.
• Tax-exemption certificates: kept for 4 years, as Texas law requires.
• KIV Parts Assistant chat: your messages and any photo you send. Transcripts are deleted after 30 days.
• Technical data: our servers keep short logs (IP address, pages requested) for security and to fix problems.

Cookies

We use only the cookies the site needs: one that remembers your cart and one that keeps a chat conversation together. If you sign in to your account, two more: a sign-in cookie that keeps you signed in (secure and HttpOnly, for 30 days or until you sign out) and a small display cookie that only makes the page show "My account" instead of "Sign in" and holds nothing about you. We don't use advertising or tracking cookies, so there is no cookie banner. Our visitor statistics (Cloudflare Web Analytics) don't use cookies.

Your account (optional)

You can sign in to see the orders and quote requests you have already made with your email address: order history, invoices, tracking, reordering and saved quotes. There are no passwords. You enter your email address and we email you a one-time sign-in link that works once, for 15 minutes. After you sign in, a secure sign-in cookie (HttpOnly; we store only a keyed hash of it, never the cookie itself) keeps you signed in on that browser for 30 days or until you sign out; signing out ends the session. A second small cookie, which holds nothing secret, only tells the page to show "My account" instead of "Sign in". An account collects no new personal information beyond what is already on your orders and quote requests. To have your sign-in records deleted, email sales@kivparts.com.

Who processes data for us

• Our payment processor: takes card payments.
• Resend: sends order and shipping emails.
• Cloudflare: delivers the website securely, blocks attacks and counts visits without cookies.
• Anthropic: provides the AI model behind the KIV Parts Assistant chat. Chat messages are sent to it only to produce replies.
• Shipping carriers (for example UPS): receive your name, address and phone to deliver your order.

Each of them may use the data only to provide their service to us.

Google Customer Reviews

After you place an order, Google may ask you to review your purchase (Google Customer Reviews) if you opt in. Our order confirmation page shows Google's opt-in box once and passes it your order number, email address, delivery country and estimated delivery date; only if you agree does Google email you a short survey about your purchase and delivery. Google handles that data under its own privacy policy (policies.google.com/privacy).

How we use it

To process and ship orders, send order and shipping emails, answer quotes and questions, handle returns, keep tax records, and prevent fraud. We send order and shipping emails. We may also email past customers about new arrivals or an unfinished checkout, and every such email has a one-click unsubscribe link. We never sell your email address or share it for anyone else's marketing.

Where it is kept

Order data is stored on our own computer at our warehouse in Princeton, TX, with encrypted backups. We keep order records as long as tax and accounting rules require.

Your choices

You can ask to see, correct or delete your personal information by emailing support@kivparts.com. We keep what the law requires us to keep (for example tax records). The site is not meant for children under 13.

The KIV Uptime app

Our KIV Uptime troubleshooting app has its own app privacy policy: what the app collects (including photos and voice turned into text), our AI provider for it, how long we keep it and how to delete your app account.

Your data

You can ask us for a copy of the personal information we hold about you, or ask us to delete it. Send the request through our contact form or email support@kivparts.com, from the email address you used with us, so we can match it to your records. We answer within 45 days.

Some records stay even after a deletion request, because the law requires us to keep them: order and payment records, as long as tax and accounting rules require, and tax-exemption certificates for 4 years, as Texas law requires. We delete or anonymise the rest.

Last updated November 10, 2026. Questions? Call or text 469-316-8517 (Mon to Fri 9 AM to 4:30 PM CT) or email support@kivparts.com.