Frequently asked questions

KIV Industrial Parts sells surplus industrial electrical and automation parts from our warehouse at 2924 FM 1377, Princeton, TX 75407. Everything on this site is on our shelves. KIV Industrial Parts is a trade name of DFW Liquidators LLC.

No. KIV Industrial Parts is not an authorized distributor, dealer or representative of any manufacturer on this site. Items are surplus, used, refurbished or new surplus and are not covered by the manufacturer's warranty. Every item except “For Parts / Repair” is covered by our own 30-day guarantee.

Yes. We photograph every item we list, and the photos show the unit you receive, including labels and date codes.

See Item conditions. New, unused Allen-Bradley and Rockwell Automation items are listed as “New Surplus”.

Please call or text 469-316-8517 (Mon to Fri 9 AM to 4:30 PM CT) or email sales@kivparts.com.

We accept credit and debit cards (Visa, Mastercard, American Express, Discover) at our secure checkout and ACH bank payment on orders of $1,000 or more. See Payment & tax exemption.

Orders shipped to Texas (or picked up in Princeton) pay 8.25% sales tax. Orders shipped to other states pay no sales tax at this time.

Yes. Upload your resale or exemption certificate at checkout. We check it before your card is charged and keep it on file for future orders. See Tax-exempt buyers.

Yes, see our 10% price match.

Use Request a quote with the part number and the quantity you need. We reply within 1 hour during business hours (Mon to Fri 9 to 4:30 CT).

Orders placed by 3 PM CT on a business day (Mon to Fri) ship the same day for free. Orders placed later, on weekends or on office holidays ship the next business day, unless you add late same-day shipping ($50) at checkout between 3 PM and 4:30 PM CT on a business day. Freight and shipping we quote after packing are arranged once your order is packed. Line down after hours? See the emergency dispatch question below.

Yes, on a business day until 4:30 PM CT: choose late same-day shipping ($50) at checkout and it ships today. It's included when you choose expedited shipping in that window. The option appears at checkout only between 3 PM and 4:30 PM CT; orders placed by 3 PM CT ship the same day for free, and later orders ship the next business day.

Line down after hours or on a weekend? Call 469-316-8517 and we'll tell you the cost of sending someone in to ship your part, subject to availability, no fixed price. Emergency dispatch

Yes, ground shipping is free to all 50 US states, including Alaska and Hawaii. Orders ship the same day when placed by the cutoff on a business day and are usually 3 to 5 business days in transit. PO box addresses: $20.00 flat shipping, paid at checkout.

Yes. Choose expedited shipping (next day, 2nd day, 3-day) at checkout. We pack and weigh the order and email the exact rate at our negotiated UPS rates with a “Pay & ship” link.

We don't ship on a buyer's UPS or other carrier account number. You can send your own prepaid label after ordering: choose “I'll send my own prepaid label” at checkout, then upload the label on your order page. Shipping is $0 and we ship it with your label. Your own prepaid label

Yes, with free ground shipping, the same as the rest of the US.

Yes. PO box addresses in the 50 US states pay $20.00 flat shipping at checkout with the items, and the order ships by USPS (UPS doesn't deliver to PO boxes).

Yes, quoted after packing: you pay for the items at checkout, we pack and weigh the order and email the shipping price with a “Pay & ship” link.

Yes, we ship worldwide, except to countries and regions under US sanctions or export restrictions (Cuba, Iran, North Korea, Syria, Venezuela, Russia, Belarus and the Crimea, Donetsk and Luhansk regions of Ukraine). Check out as usual and pay in US dollars: standard international shipping is $110.00 flat per order, paid at checkout, ships within 1 business day and is typically 6 to 10 business days in transit (USPS Priority Mail International). Import duties, taxes and brokerage fees are paid by the buyer on delivery. International orders

By freight, quoted up front: use the freight quote form and tell us about the delivery site (loading dock, forklift, liftgate, receiving hours).

Yes, by appointment in Princeton, TX. Choose local pickup at checkout and we text you to schedule a time (Mon to Fri 9 AM to 4:30 PM CT).

We email the tracking number when your order ships. You can also check Order status.

If your item arrives not as described, dead on arrival or damaged, return it within 30 days of delivery and we pay the return shipping. Changed your mind? You can still return it within 30 days; you pay the return shipping and a 15% restocking fee applies. See 30-day guarantee & returns.

Only on change-of-mind returns: 15% of the item price. Never when the item is not as described, dead on arrival, damaged or the wrong item.

We do when the item is not as described, dead on arrival or damaged: we email you a prepaid label. For any other reason you send it back at your cost.

Yes. For a change-of-mind return it must come back with the factory seals and packaging intact.

No. Those items are sold as-is and are not covered by the guarantee. If we sent the wrong item, contact us and we'll make it right.

Go to Start a return with your order number and email. We reply with an RMA number (and a prepaid label when we pay the return shipping). Please don't send items back without an RMA number.

We refund the item price to your original payment method after we receive and inspect the item, normally within 2 business days (less the restocking fee on a change-of-mind return).

No. The 30-day guarantee is KIV Industrial Parts's own. We are not an authorized distributor and items are not covered by the manufacturer's warranty.

We reply within 1 hour during business hours (Mon to Fri 9 to 4:30 CT).

Often, yes. Send us the part number: we check our warehouse and our sourcing network. Request a quote.

Yes. Tell us the part numbers and quantities on the quote form and we confirm availability and pricing.

Freight quote · International quote (international orders can also check out directly, with $110.00 flat standard shipping).

Industrial electrical and automation surplus: single items, lots and pallets, whole warehouses and plant closures.

Use the form on Sell us your surplus: send photos or a list and we'll make an offer. Or call or text 469-316-8517 (Mon to Fri 9 AM to 4:30 PM CT).