30-day guarantee & returns

30-day guarantee. If your part arrives not as described, dead on arrival or damaged, send it back within 30 days of delivery and we pay the return shipping. Changed your mind? You can still return it within 30 days. You cover the return shipping and a 15% restocking fee applies.

What the guarantee covers

• Not as described, dead on arrival or damaged in shipping: a free return. We email you a prepaid return label and refund the full item price.
• Changed your mind or ordered the wrong part: return it within 30 days of delivery. You pay the return shipping; we refund the item price less a 15% restocking fee.
• New and sealed items returned for a change of mind must come back with the factory seals and packaging intact.
• Every return must be the same unit we shipped (we match it to our photos), complete with everything it came with.
• No restocking fee when the return is on us (not as described, dead on arrival, damaged or the wrong item).

What it doesn't cover

• Items listed as For Parts / Repair are sold as-is and can't be returned. If we sent the wrong item, contact us and we'll make it right.
• Damage from installation, wiring or use outside the part's ratings.

International orders

Orders shipped outside the US (Canada, India and every other country we ship to) can be returned within 30 days of delivery, under the same conditions as above. For a change-of-mind return, you pay the return shipping and any duties, taxes or customs fees for sending it back. If the part arrived not as described, dead on arrival or damaged, contact us and we'll arrange and pay for the return, the same as for US orders. Start it the same way: go to Start a return and wait for our RMA number before you ship.

Refunds

We refund your original payment method after we receive and inspect the item, normally within 2 business days. Your bank may take a few more days to show it.

How to start a return

1. Go to Start a return and enter your order number and email.
2. Choose the item, tell us the reason and add photos if something is wrong.
3. We reply with an RMA number (and a prepaid label when the return is on us). Please don't send items back without an RMA number.

Damaged in transit

Keep the box and packing and send us photos within 48 hours of delivery so we can file a claim with the carrier and make it right.

Our guarantee, not a manufacturer warranty

This guarantee comes from KIV Industrial Parts. We are not an authorized distributor of the brands we sell, and our items are not covered by the manufacturer's warranty. Items are surplus, used, refurbished or new surplus and may have older date codes or series.

Common questions: Returns FAQ · All FAQs

Last updated October 17, 2026. Questions? Call or text 469-316-8517 (Mon to Fri 9 AM to 4:30 PM CT) or email support@kivparts.com.