KIV Uptime app privacy policy

This policy covers the KIV Uptime app for iPhone (and its web version, when there is one). DFW Liquidators LLC (“KIV Industrial Parts”, “we”) makes the app. It helps maintenance people work out why a machine stopped and which part to replace. We never sell your personal information, there are no ads in the app and it doesn't track you across other apps or websites.

What the app collects, and why

Your account: your email address (you sign in with a one-time code sent to it), and, if you add them, your name, phone number, your company's name and the people you invite to your team. We use these to sign you in, show your team's work and contact you about your jobs, quotes and orders.
Photos and drawings: photos of equipment, part labels and screens, and PDF drawings you choose to send. We use them only to work out the problem with you. Photos are resized and the location and camera details stored inside the photo file are removed when we receive them.
What you say and type: your answers to the app's questions, meter readings and notes. If you use the microphone, your phone's own speech service turns your words into text and the app sends us only the text, never the recording. Depending on your phone's settings, that speech service may process the audio on the phone or on Apple's (or Google's) servers, under their privacy terms.
Jobs, machines and lockout records: the steps of each diagnosis, the machines you save, and the lockout details you record (lock numbers and energy sources), so you and your team can look back at them.
Purchase history: the parts, quotes and orders you make through the app or on kivparts.com, and your membership (plan, status and billing dates). Card payments are handled by our payment processor. We never receive or store your full card number.
Diagnostics: our servers keep short technical logs (IP address, app version, device type, the requests made and any errors) for security and to fix problems. If you allow notifications, we keep your phone's notification token so we can send you job and order updates.

The app doesn't ask for your location, doesn't read your contacts and never connects to your machines, PLCs or plant network.

Our AI provider: Anthropic

The app's answers are written by AI models from Anthropic (Claude). Before your first photo or question is sent, the app tells you this and asks for your OK. To work out the problem, we send Anthropic what you give the app for that job: your photos and drawings, your answers and readings, the machine's make and model and the part numbers involved. We don't send your account's email address, phone number or payment details. For some machines the app also asks Anthropic's web search tool to look up the manufacturer's public information about that model or part number; those searches contain the make, model and part number, not your details. Anthropic processes this data under its commercial terms and privacy policy, and under those terms it doesn't use it to train its models.

AI answers can be wrong. The app's safety rules explain how to use them.

Who else processes data for us

Our payment processor: takes the membership payments and card payments for parts.
Resend: sends the sign-in codes and the emails about your jobs, quotes and orders.
Cloudflare: delivers kivparts.com and the app's connection to our server securely and blocks attacks.
Apple and Google: deliver notifications to your phone (through the app's notification service, Expo), and provide sign-in with Apple or Google if you choose it.
Shipping carriers (for example UPS): receive your name, address and phone to deliver parts you order.

Your photos, drawings and job records are kept on our own server, not in a third-party cloud storage service. Everything the app sends travels over an encrypted connection (HTTPS).

Who can see your jobs

People on your company's team in the app (for example your manager or purchasing) can see the jobs saved to your company's machines (steps, readings, lockout records and the part), and your company's quotes and orders. They can't see your location; the app never tracks where you are. KIV Industrial Parts staff see your jobs, quotes and orders only to help you, for example when you ask a KIV person or order a part.

How long we keep it

Photos and drawings: deleted automatically 30 days after the job ends, unless you save them to a machine. Saved ones stay until you delete the machine (then the 30-day clock starts again) or your account.
Jobs, machines and lockout records: kept for your account and your company's team until you delete them or the account is deleted.
Orders, quotes, invoices and payment records: kept as long as tax and accounting rules require, even after an account is deleted.
Technical logs: kept for a short time for security and to fix problems.

Deleting your account

You can delete your account at any time: in the app, go to Account > Delete account, or use our account deletion page (we email you a link to confirm). Deleting it stops your membership (no further charges; the current period isn't refunded), signs you out everywhere and removes your name, email, phone, notification tokens, jobs, machines and saved answers. Your photos and drawings are deleted at once, and the rest is finished within 30 days, usually within minutes. Quote requests that never became an order lose your contact details and photos. Order, invoice and payment records (and the quotes they came from) stay, because tax and accounting rules require them.

Your choices and requests

You can say no to the camera, microphone and notifications in your phone's settings; you can still type your answers. You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it: email support@kivparts.com or use our contact form from the email address on your account, so we can match it to your records. We answer within 45 days.

Children

The app is a work tool for adults. It isn't meant for children, and we don't knowingly collect information from anyone under 16.

Changes

If we change what the app collects or who processes it, we update this page and its date, and tell you in the app before the change applies to you.

For kivparts.com itself (browsing, orders without the app, the website chat), see our website privacy policy.

Last updated November 10, 2026. Questions? Call or text 469-316-8517 (Mon to Fri 9 AM to 4:30 PM CT) or email sales@kivparts.com.